Refund policy

Return Policy

We offer returns within 30 days of purchase. If 30 days have passed since your order, we unfortunately cannot offer a refund or exchange.

Eligibility Requirements:

  • Items must be unused, in original condition, and returned in original packaging.

  • Items must include all original components and accessories.

Non-returnable Items Include:

  • Items belonging to another retailer

  • Intimate or sanitary goods/hygienic items

  • Hazardous materials, flammable liquids/gases

  • Gift cards

  • Downloadable software

  • Certain health and personal care items

  • Worn clothing, shoes, or accessories

How to Start a Return

  1. Log in to your account.

  2. Go to the “Complete Orders” section under the My Account menu.

  3. Click the “Return Item(s)” button.

  4. You’ll receive a confirmation email once your return is processed.

You may also contact us directly at admin@rugby-city.com for assistance.

Refunds

Once your return is received and inspected, we’ll send you a confirmation email. If approved, your refund will be processed to your original method of payment within 10 business days.

Partial Refunds May Be Issued For:

  • Items not in original condition, damaged, or missing parts not due to our error

  • Items returned after the 30-day window

Late or Missing Refunds

If you haven’t received a refund yet:

  1. Check your bank account and credit card statement.

  2. Contact your credit card provider; processing times may vary.

  3. Contact your bank if necessary.

If you've completed these steps and still haven’t received your refund, contact us at admin@rugby-city.com.

Sale Items

Only regular-priced items are eligible for refunds. Sale or clearance items are final sale and non-refundable.

Exchanges

We only replace items that are defective or damaged. To request an exchange, email us at admin@rugby-city.com with your order details. Exchanges are only offered for the same item.

Ship returns/exchanges to:

Rugby City
1780 Whipple Rd, Suite 204
Union City, California 94587
USA

  1. If you no longer need an item, please return it for a refund.
  2. To ensure prompt delivery and tracking, we recommend placing a new order for any replacement items.

Return Shipping Costs

  • Customers are responsible for return shipping costs.

  • Original shipping charges are non-refundable. If a refund is issued, return shipping costs may be deducted.

  • For items over $50, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of your return without tracking.

  • Returned items are eligible for a refund once they have been received and inspected.